Communication: 11-06-2025
Dear Tiqets Team,
The rapid advancement of Artificial Intelligence tools presents exciting opportunities to enhance our productivity, innovation, and the way we work. Many of you are already exploring these tools, and we recognize their potential to bring significant benefits to Tiqets.
However, alongside these opportunities come critical responsibilities, particularly concerning Data Protection and Privacy. Our company handles sensitive information – including customer data, internal strategies, employee personal details, financial details, and proprietary code. Protecting this information carefully is essential.
The Challenge: Unmanaged AI Tool Usage and Data Security
We've observed a growing use of various AI tools across the company. While often adopted with the best intentions, submitting sensitive information to unapproved AI applications can inadvertently expose sensitive company information to unknown third parties. Many external AI services may use the data you input to train their models, meaning we could lose control over our proprietary information, potentially leading to data leaks or breaches of confidentiality.
Examples of sensitive Tiqets company data or personal data that should not be uploaded or input into non-approved AI tools include:
Personally Identifiable Information (PII) like customer names, email addresses, phone numbers, and booking details;
Financial information such as financial reports, revenue data, pricing strategies, and budget information;
Proprietary source code, algorithms, and technical documentation;
Confidential business strategies and internal communications;
Unreleased product information;
Employee personal information like BSN number, salary details, address;
Contract details and legal documents;
To be clear: Uploading or inputting any sensitive Tiqets company data or personal data into non-approved AI tools is not permitted.
Our Initial Guidelines & Approved AI Tool
To ensure we harness the power of AI responsibly and securely, we are beginning to establish formal company guidelines for AI usage. Protecting our data is our first priority.
For now, please be advised that Google Gemini is the only AI tool approved for use with company information. This tool has been reviewed to align with our security and privacy standards when used correctly:
Google Gemini: Approved ONLY when you are logged in with your official Tiqets company identity (your @tiqets.com account). Using your company credentials ensures that its usage falls under our corporate Google Workspace terms, which offer essential data protection controls and help keep the data within our managed environment. Submitting sensitive Tiqets data to Gemini while signed in with your personal account is not permitted.
Code Editors and Design Tools: We plan to define a concrete policy around these tools later.
We understand you might have found other tools useful, but it's crucial that we transition work involving company data to this approved platform immediately if you are using AI assistance. If you think a tool should be approved to be used with sensitive data, please contact me directly.
We are also planning to provide access to ChatGPT Team subscriptions for specific use cases where required. Further information on how to request access will be shared in the coming weeks.
Your Action Required:
Effective immediately, please discontinue the use of any AI tools other than Google Gemini (accessed via your Tiqets company account) for any tasks involving Tiqets' confidential or proprietary information.
We encourage you to familiarize yourself with the capabilities of Google Gemini (via your Tiqets account) for your work.
What's Next?
This communication marks the first step in establishing comprehensive AI guidelines at Tiqets. The AI Home Team is actively working on developing further policies that will cover:
Approval of additional tooling for developers and designers
A formal approval process for new AI tools (which may expand our list of approved tools in the future).
Further training and resources.
We will share these more detailed guidelines with you in the coming weeks and months. You can find this information on Confluence/Tiqeteer Handbook.
Our goal is to empower you with powerful AI capabilities while safeguarding our company's and our customers' valuable data. We appreciate your understanding and cooperation in adhering to these initial but crucial steps.
Thank you for your commitment to protecting Tiqets.
Best regards,
Santiago